CPAP Ordering Information

 

Privacy Policy

CPAP Wholesale does not rent, sell, or distribute any personal information including email addresses to anyone. This information is used strictly for order processing and communication purposes. We utilize the latest technology to ensure that your information is kept safe and out of the hands of unauthorized individuals. If you feel that your personal information has been compromised, please contact us immediately at sales@cpapwholesale.com or by phone at 888-598-8515.

 

Return/Warranty Information

The manufacturer warranty covers all parts and labor for 2 years on all CPAP machines, and covers 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped-on mask, or damage caused by house pets. The customer is responsible for all shipping charges in a warranty or exchange situation.

 

Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

 

Due to FDA regulations, once a CPAP, BiPAP, or Auto machine has been used, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number and we will then exchange the product. No substitutes are allowed.

 

Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited.

 

All authorized returns are subject to a 15% restocking fee. Any order for a CPAP machine that has to be canceled because no prescription is provided is subject to a 15% restocking fee. Shipping charges are non-refundable.


Prescription Requirements

  • A prescription is required on all machine purchases and for all ResMed masks, humidifiers, and machines.
  • The prescription must state the pressure(s) that you machine is to be set at.
  • If purchasing a CPAP machine, your prescription must state one pressure setting.
  • If purchasing an Auto CPAP machine, your prescription must state two pressures; a low pressure setting and a high pressure setting.
  • If purchasing a BiLevel (BiPAP) machine, your prescription must state two pressures; an inhalation pressure and an exhalation pressure.

If you purchase a machine and are unable to provide a prescription, you will be charged a 15% restocking fee.

If you have any questions before you purchase, please call us, toll free, at 888-598-8515.

 

Manufacturer Restrictions

Certain manufacturers prohibit shipment of CPAP equipment internationally. ResMed products are not for sale internationally. The DeVilbiss Healthcare IntelliPAP was designed and intended for the sale and use of patients in the US, Canada, Mexico only. Medical product requirements, regulations and support differ by country.  Please contact our customer service department when placing an international order, toll free, at 888-598-8515

 

Shipping Information

Free economy shipping is available for all domestic orders (the 48 continental United States only) that are over $99.00. All free shipments will be sent via economy shipping (estimated 3-7 business days) only, except shipment to PO boxes. If you request an alternative form of shipping, standard shipping rates apply.  At checkout, you can select UPS Ground (estimated 1-5 business days) for an additional $2.99.  Shipments to Puerto Rico, Guam, U.S. Virgin Islands, Alaska, Hawaii, APO or any other U.S territory or military base do not qualify for free shipping, no exceptions.  Free shipping special offer does not apply to commercial accounts.

 

All domestic (the 48 continguous United States only), retail shipments will be sent via UPS Ground unless otherwise specified. Please call us if you wish to have your order shipped overnight or second day. All international shipments will be sent International Express through the United States Postal Service unless an alternate service is requested. Shipments to Puerto Rico, Guam, U.S. Virgin Islands, Alaska, Hawaii, APO or any other U.S territory or military base will be sent via USPS.  Backordered or out of stock products will be shipped as soon as inventory becomes available, but this may delay the shipment date. If you are unclear on our shipping policy or would like to find out if an item is available, please contact us at 888-598-8515.

 

All shipments to P.O. Boxes will be sent via USPS. 

 

We are unable to ship products by some manufacturers outside of the United States. Please call or email to ensure the products you wish to purchase can be shipped to your country.